See What’s New with MuleSoft, Data, and Tableau
Learning Objectives
After completing this unit, you’ll be able to:
- Explain how to help teams reply faster with standard approvals.
- Describe how to deploy APIs specifically designed for agent use cases.
- Explain how to deliver innovative solutions by seamlessly orchestrating data, APIs, and AI models.
- Describe how to securely access and analyze large datasets directly from external data lakes without duplication.
- Explain how to use actionable insights built directly into Field Service Cloud.
MuleSoft
MuleSoft for Flow: Integration Enhancements (MuleSoft Connectors, Standard Approvals)
Speed up approvals and help teams reply faster with standard approvals in Flow Orchestration. Teams can use out-of-the-box MuleSoft connectors to connect org-to-org and to popular systems directly from Flow.
MuleSoft API Catalog
Work faster with the easy import of MuleSoft APIs. Teams can discover and use APIs more efficiently to develop AI agents, improve flows, and create invocable actions in Salesforce.
MuleSoft for Agentforce: Topic Center
Deploy APIs specifically designed for agent use cases. Validate how your agents will use those APIs, and pool functions together as API “Topics” that extend and focus the reach of your agents in third-party applications.
MuleSoft on Hyperforce
Customers in Canada and Japan can now use the Salesforce next-generation infrastructure platform, built for the public cloud. Hyperforce allows you to serve your global audience while complying with data residency regulations, and provides flexibility and sustainability for your business to grow and scale.
MuleSoft AI Chain Connector
Build intelligent AI agents faster with prebuilt connectors for LLMs and vector databases on the MuleSoft platform. Seamlessly orchestrate data, APIs, and AI models to deliver innovative solutions.
Data Cloud
Support for Unstructured Audio and Video Content
Now you and your AI can analyze and extract customer data from previously inaccessible audio and video sources, such as calls, training sessions, demos, surveys, webinars, and more. This enriched, searchable content enhances your customer profiles and boosts the accuracy of Agentforce.
Private Connect for Data Cloud
Private Connect for Data Cloud ensures secure, bidirectional data access between Salesforce Data Cloud and your data sources within a virtual private cloud (VPC). It enhances data security, improves performance, and helps meet compliance standards by keeping data transfers within trusted networks, reducing latency and exposure to the public internet.
Hybrid Search
Hybrid search delivers highly relevant search results by combining the semantic understanding of vector search with the exact match capability of keyword search. It’s ideal for retrieving information from unstructured data like documents, PDFs, and knowledge articles and making it available for any CRM experience, like Agentforce. For example, Agentforce can use part numbers found in customer-sent photos to pull up relevant knowledge articles for that product category, helping representatives resolve customer issues faster.
Zero Copy File Federation
Data Cloud Zero Copy File Federation allows you to securely access and analyze large datasets directly from external data lakes without duplication. Reduce costs and boost performance for seamless, efficient data management.
Tableau
Service Cloud and Field Service Cloud Insights, Powered by Tableau Einstein
Tableau Einstein gives you integrated, actionable insights to help you optimize strategies and improve performance. Its core capabilities are now seamlessly integrated with Service Cloud and Field Service Cloud. Teams can use purpose-built, ready-to-use dashboards, metrics, and data models focused on key service and field service metrics. (You must have Service Cloud or Field Service Cloud to deploy.)
Marketing Performance Insights, Powered by Tableau Einstein
Improve marketing success with integrated, actionable insights built directly in Marketing Cloud. Teams can optimize campaign processes and performance with a ready-to-use data model that highlights the KPIs that CMOs care about most. (You must have Marketing Cloud Growth edition to deploy.)
Fundraising Intelligence, Powered by Tableau Einstein
Boost fundraising and elevate client and donor experiences with integrated, actionable insights built directly in Nonprofit Cloud. Teams can use a readymade data model focused on key nonprofit metrics. (You must have Nonprofit Cloud to deploy.)
Pulse for Salesforce
Speed up decision-making with Tableau’s AI-powered insights in Salesforce. Use purpose-built metrics that are contextual and actionable to understand drivers, uncover trends, and make better data-driven decisions, regardless of technical expertise.