See What’s New with Community Cloud
After completing this unit, you’ll be able to:
- Explain how to build custom-branded apps and easily publish them with Salesforce Mobile Publisher for Community Cloud.
- Describe how Einstein Next Best Action for Community Cloud analyzes all business activity taking place in an organization, then applies business rules and AI to surface a personalized recommendation.
- Discuss how to set data information limits on multitier channel collaboration with Partner Account Relationships.
Build custom-branded apps and easily publish them on the iOS App Store and Google Play Store with Mobile Publisher (general availability only in the US).
Deliver the right offer at the right moment with Einstein Next Best Action. Einstein analyzes all business activity taking place in an organization, then applies business rules and AI to surface a personalized recommendation. For instance, if your customer is asking a question about a broken product, Einstein can proactively offer a flow like "schedule an appointment" before the customer even knows they need to schedule one.
Learn more about Einstein Next Best Action for Community Cloud.
Easily create sharing relationships between partner types, such as distributors and resellers. Use clicks, not code to let partners share select information from a lead or opportunity. And easily help your channel build the partnerships needed to close deals while protecting confidential data.
Learn more about Partner Account Relationships.
Make your feeds more accessible to more community members with feed translations. Translate questions, posts, comments, and replies in 50 languages provided by Google Cloud Translation API.
Learn more about feed translations.
Create your community easily by reusing components and design libraries built with third-party UI frameworks such as React, Vue and Angular.
Learn more about Lightning Container Component for Community Cloud.