Recommend a Cadence of Governance Activities
Learning Objectives
After completing this unit, you’ll be able to:
- Prescribe a cadence for re-evaluating governance decisions.
- Define the purpose of key governance activities.
Conduct Consistent Governance
When you advise clients on the roles that are required to successfully govern Slack, you also need to set expectations around how often they should revisit their governing decisions. Slack is a rapidly-growing product, and your clients are growing and expanding their businesses as well. It’s unrealistic to assume that the decisions your clients make around Slack today will always apply in the future. A plan needs to be made to revisit these decisions to determine if they still fit the client’s needs.
In addition to business-as-usual conversations in dedicated governance channels in Slack, there are several activities that your client’s governance team needs to conduct regularly to maintain Slack. These activities include a review of:
- User support model
- Analytics
- Guest and channel clean up
- Policies and settings
Best Practices
To bring everything together, review our recommendations for governing activities, frequency of reviews, and the roles involved.
Activity | Cadence | Details | Roles |
|---|---|---|---|
User support model review | Monthly | Review the Slack support processes for admins and users.
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Slack analytics review | Monthly | Review top analytics to identify gaps or opportunities for Slack usage.
By regularly reviewing analytics and adjusting your governance strategy, you can maximize the value of Slack for your organization. |
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Guest and channel clean-up | Monthly to quarterly | Review channel usage, archive unused channels, and manage guest access.
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Slack policies and settings review | Annually | Review org and workspace policies and settings for Enterprise Grid.
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Recap
In this badge, you learned about the critical role of a governance team in ensuring Slack's value within an organization. A governance team consists of a core team, workspace-level team, and supporting functions, all working together to manage Slack strategy, administration, and support. To maintain a healthy Slack instance, regular governance activities are essential, including monthly reviews of user support models and Slack analytics, quarterly guest and channel cleanups, and annual reviews of Slack policies and settings. By establishing a robust governance team and cadence for reevaluating governance decisions, organizations can maximize Slack's benefits and adapt to evolving needs.