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Service Role: Quick Look
Module

Service Role: Quick Look

Learn what service professionals do and the skills they need to succeed.

Start
+100 points
Foundational
Customer Service Professional
~5 mins

Skills you will gain

Complete the badge to build your expertise. Learn More
  • Customer Service
  • Personal Success

Products

  • Service Cloud
+100 points
Foundational
Customer Service Professional
~5 mins
~5 mins

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