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Get to Know Salesforce

Learning Objectives

After completing this unit, you’ll be able to:

  • Explain what Salesforce is.
  • Describe specific ways Salesforce can help your business.

Welcome to Salesforce

Are you new to Salesforce? Not sure exactly what it is or how to use it? Don’t understand what makes Salesforce special? If you’ve answered “yes” to any of these questions, then you’re in the right place. No matter what brought you, we’re glad you’re here.

At Salesforce, our goal is to help you connect with your customers in a whole new way. But what does that mean? The constantly changing world gives us amazing opportunities to understand and redefine relationships with you, our customer, and for you with your customers. We’re blazing a path forward, together.

Salesforce helps you build more meaningful relationships with your customers; to better understand their wants and needs, identify new opportunities to help, and address their problems faster. Whether you are a successful retailer connecting with shoppers around the clock or a B2B company looking to grow as fast as you can, we help make your customers love you.

Salesforce multicloud logo with each of our apps represented. A smart phone icon for Sales Cloud, chat bubble icon for Service Cloud, a location icon for Marketing Cloud, person icon for Community Cloud, a bar chart icon for Analytics Cloud, a shopping cart icon for Commerce Cloud, a cog icon for Force.com, and ‘I cloud T’ for Salesforce IoT.

The key to this success is having one connected platform to manage all of this. Simply put, Salesforce is one place for you to do all your stuff. And because all of your data is stored on our secure and trusted cloud, you can manage and connect with your customers anytime, anywhere, whether you’re at your desk, at a soccer game, or on a flight.

Salesforce connects industries and companies of all sizes to their customers like never before. Using the latest innovations in mobile, social, and cloud technology we’re watching our customers realize new possibilities, and reach new heights.

But this module isn’t just about what we do. It’s about why we do it.

Over the course of this trail, we’ll dive deeper into our secret sauce and show you how our competitive advantage ties back to what matters most to us: our customers.

Want to Know More?

Oh, we’re gonna tell you more. But first, we want to tell you why. In the next unit, we’ll take you through our four key principles for why we do what we do. Let’s go there next.

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