Build and Manage AI Agents at Scale
Learning Objectives
After completing this unit, you’ll be able to:
- Explain the function and benefits of the Agentforce 360 Platform.
- Articulate the role of Agentforce Vibes in empowering Trailblazers.
- Describe how agents are made creative and predictable using Agent Script.
What’s Agentforce 360 Platform?
The Agentforce 360 Platform is the Salesforce agentic platform, acting as the foundational layer for building, deploying, and governing enterprise-grade AI agents at scale. This deeply integrated foundation includes builder tools, data services, security, and governance, ensuring every agent operates safely and with trust. It allows agents to inherit the capabilities of existing, proven workflows, enabling customers to safely automate complex actions without reinventing trusted processes. Check out this short video to see how the Agentforce 360 Platform is driving real impact for agentic enterprises.
Built on a Trusted Architecture
Agentforce 360 Platform is the trusted, agentic architecture that makes it easy to bring Agentforce into every app and channel.
- Context Layer: Agents need context; they need data. With Agentforce, a business can connect massive amounts of enterprise data without moving it, thanks to Zero Copy. Because better data means better answers.
- Trust Layer: Businesses want their agents to operate with trust, with the guardrails, governance, and fine-tuned models that keep them secure and compliant. Our Trust Layer ensures ultra-low latency and policy enforcement, so the AI is not only fast but safe, which is critical for industries where accuracy and compliance are non-negotiable.
- Agent Dev Lifecycle: Businesses need tools to build, test, deploy, and version agents with confidence. This is how their teams innovate faster without losing control.
- Atlas Reasoning Engine: They also need to control how agents think and ultimately, act. Our Atlas Reasoning Engine helps coordinate complex, multistep business processes that create the most value.
- Channels: Agents need to meet people where work happens—inside Slack, on a website, or even in a contact center through voice. This ensures AI feels like a natural part of a business, not an add-on.
- Open Ecosystem: And finally, it all needs to be open. Agentforce supports open protocols like Model Context Protocol (MCP) and Agent-to-Agent (A2A), allowing businesses to connect with the models and systems they already use and their partner support. That means no lock-in, no walled garden, so businesses can build their AI strategy with the investments they already made.
The Latest Agentforce 360 Platform Innovations
Each new innovation in the platform is designed to give Trailblazers more power and precision in how they build and govern agents.
Agentforce Builder
An all new experience that lets Trailblazers deploy agents faster, using natural language or code to build, test, and deploy agents that are more predictable than ever.
Agent Script
A new scripting layer that defines agent behavior in natural language, making actions deterministic when precision matters most, especially in regulated industries, for example.
Intelligent Context
Converts unstructured data like PDFs, diagrams, and Slack conversations into structured, searchable context. Agents can now act with full awareness of enterprise knowledge.
Agentforce Voice
Brings AI to the most natural channel: voice. Integrated with 20 Contact Center partners, Agentforce Voice enables 24/7 customer support that’s totally customizable so it’s always on-brand.
Agentforce Vibes
A creative workspace where Trailblazers turn ideas into code instantly. Built on the Salesforce metadata model, Vibes converts natural language into flows, dashboards, or entire apps, so anyone can build with confidence. What makes Agentforce Vibes so special? It’s grounded in a business context. By combining Data 360 context (metadata, semantics, and enterprise data) with generative intelligence from OpenAI GPT-5, Vibes transforms natural language into working apps, agents, dashboards, and workflows. Trailblazers can simply describe what they want, and Vibes builds it securely, accurately, and on brand.
Now you know how the latest innovations in the Agentforce 360 Platform—Builder, Script, Intelligent Context, Voice, and Vibes—give Trailblazers incredible creative and operational power.