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Study Up on Business Process Mapping

Learning Objectives

After completing this unit, you’ll be able to:

  • Demonstrate how to define the scope of a complex business process and break it down into manageable steps.
  • Apply understanding of hierarchical process mapping to engage stakeholders at different levels of an organization.
  • Analyze and document a business process to elicit requirements and identify resources to visualize a future state.
  • Apply governance on agreed future state processes to control scope.

Key Topics

This unit prepares you for the Business Process Mapping section of the Salesforce Business Analyst exam, which makes up 12% of the overall exam. This section of the exam includes these topics.

  • Functional ownership
  • Version control
  • Capability map
  • Scope
  • Process map
  • Stakeholders

Like the previous units, this unit contains practice questions and flashcards.

Exam Practice Questions

Ready to jump in? The sample tool below is not scored—it’s just an easy way to quiz yourself. To use it, read the question, then click the answer you think is correct. Some questions may have more than one correct answer. Click Submit to learn whether the answer you chose is correct or incorrect, and why. If there’s a longer explanation, click Expand button to expand the window, then click anywhere in the window to close it. When you reach the end, you can review the answers or retake the questions.

Did you choose the wrong answer? Check out the table below for related study material.

Questions 1, 2, 3, and 4

Review Process Mapping for Business Analysts to learn how to diagram and improve business processes.

Exam Topic Flashcards

The following flashcards cover business process mapping. Use these interactive flashcards to brush up on some of the key topics you’ll find on this part of the exam.

Read the question or term on each card, then click or tap the card to reveal the correct answer. Click the right-facing arrow to move to the next card and the left-facing arrow to return to the previous card.

Did you choose the wrong answer? Check out the table below for related study material.

Flashcards 1 and 2

Learn Process Mapping for Business Analysts to get familiar with diagramming and improving business processes.

Flashcard 3

Review Business Process Mapping to increase efficiency and alignment by mapping processes.

Looking for more information? Explore these related badges.


Content Type


Process Mapping for Business Analysts 



User Experience Basics 



Business Process Mapping 



Diagramming Essentials 



Demo Storytelling 


You’ve reviewed business process mapping. Next, take a look at requirements.


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