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Get Started with Salesforce Business Analyst Certification Prep

Learning Objectives

After completing this unit, you’ll be able to: 

  • Describe the key topic areas of the Salesforce Business Analyst certification.
  • Access resources to prepare yourself for the Salesforce Business Analyst certification.

The Salesforce Business Analyst Certification

The Salesforce Business Analyst credential is designed for individuals who have 2 years of Business Analyst experience, including demonstrated success owning and delivering business process improvements, and 2 years of Salesforce Platform experience. 

This exam covers these key topics, each making up a specific percentage of the exam.

  • Customer Discovery: 17%
  • Collaboration with Stakeholders: 23%
  • Business Process Mapping: 12%
  • Requirements: 18%
  • User Stories: 18%
  • User Acceptance: 12%

The Salesforce Certified Business Analyst exam is designed for Business Analysts with Salesforce experience. The successful candidate understands business needs, captures requirements, and collaborates with stakeholders to support the development of Salesforce solutions that drive business improvements.

Preparing for the Exam

Preparing for the Salesforce Business Analyst exam takes time! This module takes you through preparing for the exam. This module contains real-world questions, interactive flashcards, links to resources, and key topic areas to study.

Don’t forget to join the Trailblazer Community, where you can ask questions, collaborate, and join groups to help you prepare for your exam.

Exam Logistics and Policies

Curious about the logistics of the exam? Here are some quick facts for you.

Recommended Experience

  • 2 years of Business Analyst experience, including demonstrated success owning and delivering business process improvements
  • 2 years of Salesforce Platform experience

Number of Questions

60 + 5 non-scored items

Passing Score



Received immediately




Online or at a facility in your area


No hard-copy or online materials can be referenced during the exam

The quality of our certification exams and the value our credentials provide is our highest priority. Protecting the security and confidentiality of our exams is essential to providing our customers with credentials that are respected and industry-leading.

As a participant of the Salesforce Certification program, you’re required to accept the terms of the Salesforce Certification Program Agreement. Read the Salesforce Certification Program Agreement and Policies to take a look at some important reminders about the certification exam.

Maintain Your Certification

Once you take and pass your exam (woo hoo!), how do you maintain your certification?

To maintain your Salesforce Credentials, all certified professionals must successfully complete release maintenance modules specific to their credentials once per year. You may view specific maintenance requirements here. If you don’t complete your maintenance modules by the completion deadline, your credentials will expire.

Note: If you’d like more information about certification maintenance, visit the Maintaining Your Salesforce Credential page.

What This Module Covers

This module is focused on all of the key exam topics, with each topic covered in its own unit. In each of the units, you learn the key areas to study for the six sections of the exam, including working through common questions.

Up first, dive into the exam section on customer discovery. Let’s go!

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