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Navigate the Salesforce Trust Site

Learning Objectives

After completing this unit, you’ll be able to:

  • Know where to find the status of your Marketing Cloud instance.
  • Find essentials for security.
  • Find information about compliance standards.

Get to Know the Trust Site

Warren Mehta is NTO's IT systems specialist, and part of his job responsibilities include making sure the NTO Marketing Cloud systems are up and running. 

As a Salesforce admin, he's familiar with the Salesforce Trust site but decides to review it again and pay specific attention to these Marketing Cloud responsibilities. 

The Salesforce Trust site is made up of three sections.

  • System Status provides a visual representation of the health of his instances.
  • Security gives him an overview of Salesforce security practices.
  • Compliance shows him the standards that Salesforce is in compliance with.

The Salesforce Trust site.

He dives into each section to learn more. 

Check Your Status

System Status is where Warren goes to quickly navigate to the status sites for each product used by NTO. Most Salesforce products are grouped together on the Salesforce Status site, but some products have individual status sites.

The System Status section of the Salesforce Trust site.

Until recently, Marketing Cloud health data was found on its own site, but it’s now found on the primary Salesforce Status site. This means Warren can troubleshoot any NTO Marketing Cloud issues using a similar process as NTO’s Salesforce Instance.

Stay Secure

Next, he opens the Security tab. The Security tab is where Warren finds information about how to secure Salesforce and Marketing Cloud instances. The top section provides links to best practices for keeping his instances safe. The middle section points his to portals where Salesforce has gathered information by user roles. The bottom section contains links to training materials, such as Trailhead modules about security. 

The Security page on the Salesforce Trust site.

Get Compliant

He looks at the Compliance tab next. The Compliance tab is where Warren can find all the national and international security standards that Salesforce complies with.

The Compliance page on the Salesforce Trust site.

Warren remembers that his boss mentioned Northern Trail Outfitters has a customer in Canada who insists that the NTO systems need to be in compliance with the UK Cyber Essentials standard in order to close a sales deal. 

Warren chooses Canada in the Country section to view the standards that are relevant to Canada. He checks the compliance badges and notes that Salesforce complies with the UK Cyber Essentials standard.

Dig Deeper

Warren is used to finding status information about NTO's Salesforce account, security best practices, and compliance details on the Salesforce Trust site, so he's glad to see Marketing Cloud has also moved to the site. Next, he reviews how to find status information related to NTO’s specific Marketing Cloud instance. 


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