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Macros for Agents: Quick Look
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Macros for Agents: Quick Look

Learn the benefits of case-management automation through macros.

Start
+100 points
Intermediate
Customer Service Professional
~5 mins

Skills you will gain

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  • Process Improvement and Optimization
  • Automation
  • Customer Service

Products

  • Agentforce Service
+100 points
Intermediate
Customer Service Professional
~5 mins
~5 mins

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Check out other Salesforce products to see how they can help you create more personalized customer journeys and make data-driven decisions.