Meet Industries Order Management Decomposition
Learning Objectives
After completing this unit, you’ll be able to:
- Describe what Industries Order Management (OM) decomposition is and how it solves business challenges.
- Explain the benefits of order decomposition.
Before You Start
Before you start this module, make sure you complete the following content. The work you do here builds on the concepts and work you do in that content.
Also, consider completing the following recommended content.
If you’re a Communications customer, note that Agentforce Communications is available on the Salesforce Platform, as well as managed package. This module discusses features that are part of the managed package version of Agentforce Communications. To learn more about the Salesforce platform solution, which is built upon Agentforce Revenue Management, visit the Explore Agentforce Communications Fundamentals trail.
Order Management Decomposition
Greg Cappelli is the fulfillment designer at Infiwave, a communications service provider (CSP) that sells communications equipment and services to businesses and consumers. Fulfillment designers play a key role in everything that happens after the customer submits an order.
[alt text: Greg Cappelli, the fulfillment designer at Infiwave.]
Infiwave is busy digitally transforming its business by implementing Industries Configure, Price, Quote (CPQ), Industries Shared Catalog, and Enterprise Product Catalog (EPC). Industries OM is the final piece to the puzzle in Infiwave’s digital transformation journey.
Greg and the rest of the implementation team are excited to deploy Industries OM. Soon, Industries OM will take its rightful place alongside the Industries Shared Catalog and Industries CPQ in the Communications Cloud Solutions map.
[alt text: The industries solution map, including Industries CPQ, Industries OM, and Industries Shared Catalog.]
Infiwave wants to move away from on-premise legacy systems and siloed architecture stacks. The CSP wants to:
- Know its customers, and deliver personalized offers and experiences.
- Quickly launch converged service offers.
- Capture accurate quotes and orders.
- Orchestrate timely order fulfillment.
To deliver timely order fulfillment, Infiwave needs Industries OM. Industries OM works with Industries CPQ to deliver orders with a catalog-driven approach. It fulfills orders by dividing them into their components through decomposition. Then it orchestrates the components across relevant systems to fulfill the order.
Now that you know how Industries OM works, it’s time to test your knowledge. All the best!