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Module

Einstein Case Classification for Admins: Step-by-Step

Use Einstein Case Classification to put AI to work for your agents.

Start
+100 points
Intermediate
Administrator
~5 mins

Skills you will gain

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  • Process Improvement and Optimization
  • Artificial Intelligence and Machine Learning
  • Customer Service
  • Business Intelligence

Products

  • Service Cloud
+100 points
Intermediate
Administrator
~5 mins
~5 mins