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View Financial Accounts

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Attention, Trailblazer!

Salesforce has two different desktop user interfaces: Lightning Experience and Salesforce Classic. This module is designed for Lightning Experience.

You can learn about switching between interfaces, enabling Lightning Experience, and more in the Lightning Experience Basics module here on Trailhead.

Learning Objectives

After completing this unit, you’ll be able to:

  • List financial account roles.
  • Set up a financial goal.

Delve into Financial Accounts

You spend much of the day working with your clients’ financial accounts. Financial advisors work with the following kinds of accounts.

  • Investment accounts
  • Bank accounts
  • Insurance policies
  • Assets and liabilities, such as a home mortgage

Retail bankers work with different kinds of accounts.

  • Savings accounts
  • Checking accounts
  • Credit card accounts
  • Loan accounts
  • Mortgage accounts
  • Auto loan accounts
  • Home equity line of credit (HELOC) accounts
  • Assets and liabilities, such as an auto loan

All accounts have roles associated with them. The most common role is primary owner. For example, Rachel Adams is the primary owner of her investment account. But accounts can have other roles as well, such as beneficiary or trustee.

View a Financial Holding

Inside an investment account are financial holdings. For example, Rachel’s investment account holds shares of CRM (Salesforce) stock and AAPL (Apple) stock. Let’s look at her holdings in the Wealth Management app.

  1. Log in to the application using the credentials provided by your Salesforce admin.
  2. Click App launcher.
  3. Click Wealth Management.
  4. In the navigation bar, click Accounts.
  5. Click Rachel Adams (Sample). If you don’t see her account, switch to the All Accounts list view. If you don’t have Rachel Adams in your sample data, click one of your accounts.
  6. Click the Financial Accounts tab.
  7. Click the arrow next to Investment Account (Sample). For us, this displays Rachel’s investment accounts and holdings.

Rachel Adams financial account page with financial holdings highlighted, including CRM and AAPL stocks

Create a Goal

Financial advisors and retail bankers help clients identify and meet financial goals. Your client can create a goal before funding it. The Actual Value of the amount a client has put aside for a goal can be zero.

Remember Kotori’s client, Claire? Claire wants to buy a second home in Maui. The condos she likes cost around $750,000. Her goal is to save a 20% down payment by 2025.

Let’s watch Kotori set up that financial goal for Claire.

  1. In Accounts, click Claire Johnson, and go to her Goals tab.
  2. Click New.
  3. Fill in the appropriate information.
    • Financial Goal Name: Vacation home
    • Type: Home Purchase
    • Primary Owner: Claire Johnson
    • Target Value: $150,000
    • Target Date: January 1, 2025
    • Actual Value: $97,000
  4. Click Save.

Claire can now make sure she’s on target to move into that vacation home in 2025.

To learn more about creating and maintaining financial account records, check out the Resources section. In the next unit, we connect to clients by logging calls and tasks.