Get Started with Salesforce Agentforce Specialist Certification Prep

Learning Objectives

After completing this unit, you’ll be able to:

• Describe the key topic areas of the Salesforce Agentforce Specialist Certification.
  
• Access resources to prepare for the Salesforce Agentforce Specialist Certification.
  

The Salesforce Agentforce Specialist Certification

The Salesforce Agentforce Specialist Credential is designed for individuals who are responsible for managing Agentforce within their organizations.

This exam covers these key topics that we review in the following five units of this module. Each topic makes up a certain percentage of the exam.

• Prompt Engineering: 30% of the exam
  
• Agentforce Concepts: 30% of the exam
  
• Agentforce and Data Cloud: 20% of the exam
  
• Agentforce and Service Cloud: 10% of the exam
  
• Agentforce and Sales Cloud: 10% of the exam
  

By successfully passing the Salesforce Agentforce Specialist exam, you demonstrate a thorough knowledge and understanding of the following topics.

• Navigating Salesforce tools and developing custom solutions, actions, or integrations within the Salesforce environment
  
• How Agentforce enhances business processes
  
• How the Atlas Reasoning Engine powers Agentforce and ensures accurate and contextually relevant interactions
  
• The appropriate use cases for Prompt Builder, managing prompt templates, and understanding grounding techniques
  
• Using Agentforce Data Library to enhance agent response accuracy and personalize interactions
  
• How Data Cloud retrievers ground agent responses
  
• The way to create and customize agents based on specific business needs, and how to use Agentforce Testing Center to test agents
  
• Monitoring agent adoption and managing Agentforce user security
  
• Engaging stakeholders in discussions on Agentforce, and identifying opportunities and challenges for Agentforce-driven business improvements
  

Preparing for the Exam

Preparing for the Salesforce Agentforce Specialist exam takes time. This module takes you through preparing for part of the exam. There are five additional units to help you continue your journey toward certification.

• Review Prompt Engineering
  
• Study Up on Agentforce Concepts
  
• Review Agentforce and Data Cloud
  
• Examine Agentforce and Service Cloud
  
• Explore Agentforce and Sales Cloud
  

All of the following five units contain real-world scenarios, interactive flashcards, links to resources, and key topic areas to study.

Don’t forget to join the Trailblazer Community, where you can ask questions, collaborate, and join groups to help you prepare for your exam.

Exam Logistics and Policies

Curious about the logistics of the exam? Here are some quick facts for you.

The quality of our certification exams and the value our credentials provide is our highest priority. Protecting the security and confidentiality of our exams is essential to providing our customers with credentials that are respected and industry-leading.

As a participant in the Salesforce Certification program, you’re required to accept the terms of the certification program agreement. Read the Salesforce Credential and Certification Program Agreement to take a look at some important reminders about the certification exam.

Maintain Your Certification

Once you take and pass your exam (woohoo!), how do you maintain your certification?

To maintain your Salesforce Credentials, all certified professionals must successfully complete release maintenance modules specific to their credentials once per year. You can view specific maintenance requirements here. If you don’t complete your maintenance modules by the completion deadline, your credentials will expire.

Note: If you’d like more information about certification maintenance, visit the Maintaining Your Salesforce Credential page.

In each of the following units, you learn the key areas to study for the five sections of the exam, including working through common scenarios. Let’s get started by diving into the topic of Prompt Engineering.