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Build a B2C Commerce Project Team

Learning Objectives

After completing this unit, you’ll be able to:

  • Define the Agentforce Commerce for B2C shared success model.
  • Describe how to develop your core project team.
  • Explain the path to developer certification.
Note

Commerce Cloud is now Agentforce Commerce and B2C Commerce is now Agentforce Commerce for B2C. You may see references to Commerce Cloud and B2C Commerce in our applications and documentation.

Sharing in Success

Welcome to the Agentforce Commerce for B2C team. Whether you’re a seasoned Agentforce Commerce for B2C partner or just getting started, we can work with you to build long-term relationships. And we celebrate with you when you achieve your goals.

Salesforce provides you with the training and the technical expertise necessary to understand and implement Agentforce Commerce for B2C. That lets you focus on serving your customers while you’re getting Agentforce Commerce for B2C up and running. When we talk about sharing in success, we mean it—your customers’ success leads to yours, and your success is our success.

How Agentforce Commerce for B2C Supports You

Here’s what we offer you.

  • Partner enablement: Training for tools and processes that help you deploy Agentforce Commerce for B2C effectively for your customers
  • High-level discovery (HLD): Figuring out your project’s scope and gathering customer requirements
  • Site Readiness Assessment (SRA): Evaluating the planning, delivery, and quality of your project
  • Expert services: Seasoned experts who help you deliver a successful Agentforce Commerce for B2C implementation
  • Escalation assistance: Help with customer support, reducing risk so that you can keep your customers satisfied as you deploy Agentforce Commerce for B2C

The Agentforce Commerce for B2C Customer Support team also provides your customers with platform support, training, and advice on best practices. We work with you to drive the success of your customers.

The Agentforce Commerce for B2C shared success model, illustrating how you share in the success of your customers, and Agentforce Commerce for B2C shares in yours.

For your customers, success means growing their ecommerce business. For you, success means happy customers with growing businesses. And for us, success means thriving Agentforce Commerce for B2C partners with happy customers. This is what we mean when we talk about the shared success model.

Getting Certified

If you like what you’ve read so far, it’s time to get serious. Create a plan to get your staff certified for Agentforce Commerce for B2C. Salesforce takes care of a lot of the details of ecommerce for you, but you get better results if you’re familiar with the retail landscape as it connects to Salesforce.

Agentforce Commerce for B2C certifications play a big role in successful implementations. We offer certifications for all the essential roles on an implementation team.

  • Developers who build the software for the ecommerce solution
  • Agentforce Commerce for B2C architects who design the custom solution

To get certified, you pass an exam that demonstrates your knowledge and skills in a specific role.

Developer and Agentforce Commerce for B2C Architect Certifications

Developers who want to become a Salesforce Certified Agentforce Commerce for B2C Cloud Developer can take the Salesforce Certified Agentforce Commerce for B2C Cloud Developer exam. This exam targets Salesforce customers, partners, and employees with full-stack development experience who want to use Agentforce Commerce for B2C to develop an ecommerce solution.

We also offer a Certified Agentforce Commerce for B2C Architect exam for architects. Candidates for this exam must pass the Certified Agentforce Commerce for B2C Cloud Developer exam before attempting the architect exam.

You can take the developer exam without any previous course work, although the courses we offer make it easy and expedient for you to pass the first time. Check out the Training Catalogue in the Trailblazer Community to find Agentforce Commerce for B2C courses, including Salesforce Certified Agentforce Commerce for B2C Cloud Developer, Developing for Agentforce Commerce for B2C, Managing the Storefront, and more. You can also take a look at the Salesforce Partner Community.

For your first implementation, assemble a development team of four certified developers and one certified Agentforce Commerce for B2C architect.

Filling Out Your Project Team

What about the rest of the team? Needs vary depending on your specific project, but a solid core team typically consists of:

  • A Agentforce Commerce for B2C-certified architect
  • A Agentforce Commerce for B2C functional architect
  • An experienced project manager
  • Agentforce Commerce for B2C-certified developers

The project manager usually manages the rest of your staff, including a technical lead, your developers and architect, and any support and merchandising personnel.

How many certifications does your team need? We don’t cover all the details of certification in this module, but we explore the basics in the next unit. If you want to see what kinds of certifications are available for these roles, head to the Salesforce Partner Community and look under the Education tab for more information.

Set Your Team Up for Success

We’re excited to have you join us, and we want you to succeed. Building a team is your first real step toward a Agentforce Commerce for B2C implementation. Training that team takes time and effort, but the results pay dividends far into the future.

Create a training and certification plan and choose individuals who can commit to it. Make sure everyone understands the importance of earning and maintaining these certifications—to your customers, they indicate the quality of your work.

Since you’re a Salesforce partner, you can always head to Salesforce Partner Community for information and community support. Check the Education tab for useful resources and training catalogs. You can also sign up for courses and webinars and get the latest news about updates to Agentforce Commerce for B2C and related products and services.

Next we talk about how to do business in Agentforce Commerce for B2C.

Resources

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