Get Started with B2C Solution Architect Cert Prep

Learning Objectives

After completing this unit, you’ll be able to:

• Describe the key topic areas of the Salesforce B2C Solution Architect Certification.
• Access resources to prepare yourself for the Salesforce B2C Solution Architect Certification.

The Salesforce B2C Solution Architect Certification

The Salesforce B2C Solution Architect credential is designed for individuals who have knowledge, skills, and experience with multiple Salesforce clouds. They make the digital transformation real by communicating the “why and how” for customers and guidance when selecting product features that align with the customer’s vision and business needs. A solution architect is responsible for designing end-state B2C-centric customer experiences that span multiple products on the Salesforce Customer 360 Platform.

Solution architects generally have 2–3 years of experience in the following areas.

• Bridging business needs and technical implementations to realize business value for the customer
• Leading overall vision for business solution(s)
• Informing customers and implementation teams about use-case best practices and considerations
• Driving customer experience solutions via prioritized use cases and confirmed customer success criteria
• Guiding implementation teams through multi-cloud integration and testing scenarios
• Designing end-state solution architectures while providing the customer options and a phased approach to reach that end state
• Layering appropriate technology over the designed architecture
• Creating a common language describing multi-cloud use cases and their successful implementation
• Defining best practices for multi-cloud implementations
• Participating in the delivery of the architected solution in order to oversee the implementation and revise or redirect plans as needed

This exam covers these key sections, each making up a certain percentage of the exam.

• Discovery and Customer Success: 27%
• Functional Capabilities and Business Value: 7%
• Architecture Design: 18%
• Data Models and Management: 25%
• Integration: 23%

By successfully passing the Salesforce B2C Solution Architect exam, you demonstrate thorough knowledge and skills to be a liaison between business and technology. 

Preparing for the Exam

Preparing for the Salesforce B2C Solution Architect exam takes time! This module takes you through preparing for part of the exam. There is one additional module to help you continue your journey toward certification.

• B2C Solution Architect Cert Prep: Architecture and Integration

All modules contain real-world scenarios, interactive flashcards, links to resources, and key topic areas to study. Don’t forget to join the Trailblazer Community, where you can ask questions, collaborate, and join groups to help you prepare for your exam.

Exam Logistics and Policies

Curious about the logistics of the exam? Here are some quick facts for you.

The quality of our certification exams and the value our credentials provide is our highest priority. Protecting the security and confidentiality of our exams is essential to providing our customers with credentials that are respected and industry leading. 

As a participant of the Salesforce Certification Program, you’re required to accept the terms of the Salesforce Credential and Certification Program Agreement. Below are important reminders about Salesforce certification exam-taking policies. You may also review these policies in detail in the Salesforce Credential and Certification Program Agreement and Code of Conduct Trailhead Help article.

Salesforce Certification Program participants should:

• Use Salesforce-approved study materials available on Trailhead to prepare for your certification exam, including certification exam guides, trailmixes/trails, Trailhead Academy courses, and Trailhead LIVE sessions
• Collaborate with other Trailblazers in the Trailblazer Community by joining a community group and finding a study buddy and/or mentor
• Review and abide by the guidelines for online proctored and in-person certification exams
• Submit a case with the Credential Security Team if you see any activity that undermines credential security

Salesforce Certification Program participants are prohibited from:

• Sharing, using, or requesting certification exam questions and answers, or superbadge solutions
• Offering, receiving, or asking for help during a certification exam
• Engaging in any behavior that violates the Salesforce Credential and Certification Program Agreement

Consequences for violating the program agreement include but are not limited to:

• Cancellation of upcoming and in progress certification exams
• Suspension from earning or revocation of Salesforce Credentials
• Removal from the Salesforce Credentialing Program and/or the Trailblazer Community

Maintain Your Certification

To maintain your Salesforce Credentials, all certified professionals must successfully complete release maintenance modules specific to their credentials once per year. You may view specific maintenance requirements here. If you don’t complete your maintenance modules by the completion deadline, your credentials will expire.

For more information about certification maintenance, visit the Maintaining Your Salesforce Credential page.

What This Module Covers

This module is focused on these key topics, with each topic covered in its own unit.

• Discovery and Customer Success: 27%
• Functional Capabilities and Business Value: 7%

In each of the units, you learn the key areas to study for each section of the exam, including working through common scenarios.

Up first, dive into the exam section on Discovery and Customer Success. Let's go!

Resources

• Help Article: Salesforce Credential and Certification Program Agreement and Code of Conduct