Check Your B2C Commerce Status
Learning Objectives
After completing this unit, you’ll be able to:
- Locate your B2C Commerce POD on the Salesforce Trust site.
- Determine the current state of your B2C Commerce POD.
- Subscribe to email notifications to receive alerts about your B2C Commerce POD.
Get to Know the B2C Commerce Status Site
You can use the Salesforce Status site to check the health and status of the system that runs your B2C Commerce business. The Status Site is where Salesforce provides information around service availability and performance for Salesforce products.
Salesforce tracks health data differently for each product. For example, Sales Cloud tracks health data by node ID or org ID. Marketing Cloud tracks health data by database instance. B2C Commerce sandbox, development, and production instances health are tracked by the Point of Deployment (POD). All instances reside on a B2C Commerce POD. A POD is a data center, and a single POD supports multiple companies. The data for each company stays isolated, but they share hardware and software resources on the POD.
The Salesforce Trust site returns B2C Commerce health data by POD numbers.
Salesforce Status
To access your POD status, complete the following steps.
- Open your browser and go to the Salesforce Trust site.
- Click Go to Status in the Status card section.
The home page shows B2C Commerce Cloud with a Status link. This link bypasses the Status home page that you visited in the previous unit, and takes you directly to the B2C Commerce PODs.
On the Status page, you find links to individual products such as Sales Cloud, Service Cloud, Marketing Cloud, B2C Commerce Cloud, and many others. You can also review information about ongoing incidents across the Salesforce Platform, a list of ongoing maintenance, and any PODs you recently viewed.
Check Your B2C Commerce Status
- Go to the side menu and click B2C Commerce Cloud from the list of products.
On this page, you can see the health status of all the B2C Commerce PODs, indicated by color and symbol. Here’s what each status means.
Status Color |
Status Icon |
Status |
|---|---|---|
Green |
|
The POD is available and fully functional. |
Orange |
|
The POD is experiencing performance degradation. |
Red |
|
The POD is experiencing a service disruption. |
Purple |
|
The POD is undergoing maintenance. |
- Click the Maintenances tab to review a filtered list of all maintenance events for the B2C Commerce PODs.
Review Your POD
- Click the Status tab.
- Locate and then click your POD number. You can also locate your POD number by typing it into the Quick Find bar and finding it in the search results.
Your POD opens on the Current Status By Service view by default. This view tracks the health of the POD containing your B2C Commerce instance by key services. It provides insight into any issues with the component services of your POD.
The status of the POD is green. As with the Product page, colors and symbols indicate the status of your POD. Here’s what each status means.
Status Color |
Status Icon |
Status |
|---|---|---|
Green |
|
The POD is available and fully functional. |
Orange |
|
The POD is accessible. However, it’s possible that some functionality is unavailable, or the service is experiencing significant latency. |
Red |
|
The POD is inaccessible to customers. |
Purple |
|
The POD is undergoing maintenance. When a POD is undergoing maintenance, a message indicates the availability of POD instances. Depending on the type of maintenance, instances can be available, not available, or in a read-only state. |
Review Historical Data
Click the History tab.
Check the History tab to determine whether your POD has had any recent issues or maintenance. The History tab includes the health of different B2C Commerce POD components, such as B2C Core operation, Account Manager, Cart Service, and the embedded CDN (eCDN). You can also select the number of days you want to review or select a specific date.
Analyze Maintenance Logs
Click the Maintenance tab.
The last tab is Maintenance, where you can review all the recent maintenance sessions for your POD including the type of maintenance and services performed during the maintenance session.
In this example, the POD is upgraded to Secondary Instance Groups (SIG) and maintenance is scheduled.
To view details about the maintenance, click the Maintenance ID.
In this case, the planned maintenance is scheduled for January 13 and is expected to impact storefronts. Make note of the scheduled work and discuss it with your management team.
Subscribe to Notifications
As a Salesforce admin, you can subscribe to email notifications about any issues or maintenance for your company’s B2C Commerce POD.
To subscribe to notifications for a B2C Commerce POD, follow these steps.
- Click Subscribe.
- Enter your email address for the notification.
- The system sends a confirmation link to the email address. Click the confirmation link.
Use APIs
You can also use the Status API for Salesforce Trust to bring you Status data into another site or page. The API uses a Swagger representational state transfer (REST) reference page.
Summary
In this unit, you reviewed the Salesforce Trust and Salesforce Status pages. You learned how to make sure that your B2C Commerce POD is running smoothly, helping to make sure that your shoppers have a great shopping experience.