Discover the Agentforce Mobile SDK
Learning Objectives
After completing this unit, you’ll be able to:
- Explain what the Agentforce Mobile SDK is and how it brings Salesforce AI capabilities to mobile apps.
- Describe the key features of the SDK for creating intelligent and conversational mobile experiences.
- Differentiate between the full UI and headless integration options to choose the right fit for your project.
Before You Start
Before you start this module, consider completing this recommended content.
Your App, Now with a Genius Inside
Imagine a customer with a brand’s new autonomous robot vacuum. Their mobile app is great for scheduling cleanings and viewing room maps, but what if it could also help when things go awry? What if your customer could simply tell the app what's wrong, by asking something like, “My vacuum isn’t returning to its dock and is giving error code B-53. Start a support ticket and show me the troubleshooting steps for this specific error”? That’s the kind of power the Salesforce Agentforce Mobile SDK brings to your native iOS and Android applications.
Think of the Agentforce Mobile SDK as a bridge. It connects your mobile app directly to Agentforce, the powerful and trusted Salesforce AI platform. Instead of just being a static interface, Agentforce Mobile SDK turns your app into a dynamic, conversational partner, capable of understanding user requests, performing actions in Salesforce, and delivering intelligent responses. It’s like giving your app its own AI brain, powered by the full might of Salesforce.
Let’s say another customer, Sarah, is using a retail app to purchase shoes. She wants to know the status of her recent order. Without the SDK, she’d have to navigate through several screens. With an SDK-powered integration, she could simply type or say, “Where’s my latest shoe order?” The app, through Agentforce, understands the request, pulls the data from Salesforce, and provides an instant, conversational update: “Your running shoes are out for delivery and should arrive today!”
More Than Just a Chatbot
The Agentforce Mobile SDK isn’t just about building simple question-and-answer bots. It’s about creating “agentic” experiences, where the AI can take action. Here are some of the key features that make this possible.
- Conversational intelligence: The SDK has sophisticated natural language understanding (NLU) built-in. This means it can process what users are saying, whether they type it or speak it, and understand their intent.
- Salesforce actions: This is where the magic really happens. Your app can execute actions directly in Salesforce. This can be anything from creating a new lead, updating a case, or even running complex Apex code, all triggered from a simple conversational command.
- Flexible integration: The SDK offers two main ways to build your AI experience:
- Full UI experience: This is the fast track. You get a prebuilt, customizable chat interface. It’s a rich, out-of-the-box solution that requires minimal coding.
- Headless integration: For those who want complete control, the headless option lets you build your own custom user interface. The SDK handles the complex AI logic in the background, while you design the front-end experience.
So, whether you’re looking to quickly add a powerful AI assistant to your app or build a deeply customized, AI-driven interface, the Agentforce Mobile SDK provides the tools to make it happen. It’s about moving beyond simple mobile forms and creating apps that are truly intelligent, interactive, and helpful.