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Service Careers
 
 
Service Careers

You are part detective, coach, and conductor. You like to jump in and diagnose customer challenges. Whether you’re an agent or the head of a team you believe in the importance of excellent customer service. If your greatest rewarded is high customer satisfaction, a career in service might be for you.

What’s Salesforce? Salesforce is a customer relationship management solution that gives every business team⁠—from sales and marketing to commerce, service, and beyond—a single, shared view of every customer.
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$74k
Average Salary (US Only)
 
3550
Jobs Last 12 Months (US only)
 
5%
Annual Growth Rate
3-5 years
Average experience required
General skills recruiters look for

These are the most common general skills listed in job postings for service roles. Chances are you already have some of these transferable skills. Learn! the rest with Trailhead.
Technical and specialized skills recruiters look for

You’ll need these frequently requested skills to really excel. Don’t have them yet? Learn! for Trailhead to start learning!
A Day in the Life of a Service Professional

 
 
Morning
You grab a cup of coffee and check out your service dashboard which gives you an overview of case volumes, agent and mobile worker activity, chatbot performance, and backlog analysis.
 
Midmorning
You train a new hire on how to quickly open cases, create tasks, update records, escalate cases, and collaborate with teammates using Service Cloud.
 
After Lunch
You use reporting tools to identify the members on your team who seem more proficient in resolving particular inquiries and make sure the most serious issues get automatically routed to them.
 
Afternoon
At your team meeting you review the improving customer satisfaction metrics. You use this time to remind everyone of the team goals, where they stand now, and discuss what specific actions they can take with each customer to improve the score.
 
End of Day
Review the day and look for trends and patterns in your customer support data. What can be tweaked in your sales process, marketing process, or even the design or your products and services to minimize customer service issues before they come up again?
Meet this Service pro and read their story

Julie ODonnell
Director of Client Services
TimeTrade
Tewksbury, MA, United States
 
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Kickstart your career with this curated learning path:
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